Returns & Exchanges

At Vault City Brewing, we want you to be completely satisfied with your modern sour beer experience. If your order arrives damaged or incorrect, our straightforward return process ensures a quick resolution.

Return Process

• 1.
  Contact Support

  Email our team within 14 days of delivery with your order number and photos of any damaged or incorrect bottles.

• 2.
  Verification

  Our customer service team will review your request and provide a return authorization if the items are eligible for a refund or exchange.

• 3.
  Secure Packaging

  Carefully repackage the items in their original shipping box to ensure they are protected during transit back to our brewery.

• 4.
  Refund Processing

  Once we receive and inspect your return, we will issue a full refund to your original payment method or dispatch a replacement immediately.